Orchestrate the account life cycle from vision setting and strategy development through sales and post-sales implementation, and ultimately widespread adoption and impact.Drive the adoption of DreamBox products and innovations within the account through thoughtful development of use cases that map back to customer priorities and the detailed strategy.Lead the communications of account health and associated value to the business and key stakeholders.Develop and maintain strategic relationships with customer and DreamBox Learning Senior Leaders and executives to support priority initiatives and long-term account growth.Define and build an effective joint governance model ensuring alignment and sponsorship across the account.Establish and lead multiyear joint account strategy and roadmap with the assigned account.You are accountable for achieving growth & retention targets in addition to ensuring customer satisfaction and product adoption as value realization is a top priority.You’ll know you are doing an extraordinary job when your clients renew and expand usage and are vocal DreamBox champions at each lifecycle stage. You’ll consult with internal and external senior leaders and executives to communicate progress and cultivate insights.

You’ll develop comprehensive accounts plans that focus on development of multilayered relationship development, usage, and product adoption. As a Senior Customer Success Manager, you will be responsible for ensuring that a group of strategic accounts are getting value out of each interaction with DreamBox.

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